How can we help you? 

Please have a look at our frequently asked questions.

About Timenaut

What is Timenaut?
Timenaut is a Eco-friendly and future-focused clothing brand made in Italy.
Why the collections come in a limited edition?
In order to guarantee, in addition to the quality of the made in Italy, all the exclusivity of a unique collection.
How Timenaut wants to innovate the fashion industry?
By adopting sustainable fabrics as organic cotton and recycled materials, in order to reduce pollution and respect the environment we all live in.

Payments

What payment methods do you accept?
We accept Paypal and Visa as traditional payment methods. We are working on accepting Bitcoin which is a technically more efficient and fast method.
Is my payment information secure?
Yes. The customer privacy is mandatory for us. We’ll never sell your infos to any third parties. check the privacy policy here.
Why a Eco-friendly brand chooses bitcoin as payment method?
Bitcoin network isn’t sustainable, this is a fact right now. Question is: are other payment methods much more sustainable? Answer is NO. What we can say about Bitcoin is that a majority of miners are switching to renewable energy to reduce costs and enviromental impact. We think this is a inevitable step the network must adopt sooner or later.

Your Account & Orders

What if i forgot the password?
Just enter your email and follow the instructions. Contact support for any other issues.
Can I cancel my order?
Sure. You can cancel a order for the 12 hours following the order and you will have a total refund.

Shipping & Returns

How much is shipping?
Shippings are free for all orders over 100€. International orders less than 100€ have a 12€ delivery fee. Orders from Italy have free shipping.
How to return an order?
If you want to return a product for any reasons you will have a total refund but shipping costs are up to you. Contact support for any other question.

Free International Shipping

On all orders over $100.00

Pay with Bitcoin

Faster and secure transactions

Secure Checkout

100% secured checkout process